To address a game inquiry, we need to check your information,
so please provide your account name which can be found by clicking the login button on the right side of the Customer Service page > select your platform > log in with your ID (authentication).
Your account name is formatted as PlatformProfileName#(4-digit random number),
and it can be found at the following locations:
- Upper right corner of the character lobby when accessing the game
- Upper right corner of the screen when pressing the esc key in the game
Please note that if you do not provide the login (authentication) and account name when submitting an inquiry,
it may be difficult to provide smooth support.
[Required Information]
- Account Name: PlatformProfileName#(4-digit random number)