How is the severity of a penalty determined? Is the exact duration of the penalty known in advance?
> The severity of a penalty is determined on a case-by-case basis, taking into account multiple factors such as the type of violation, whether it is a repeat offense, intent, the scale of harm caused, and the extent of its spread. Even for the same type of violation, the level of action may vary depending on the circumstances, which makes it difficult to provide a specific duration in advance.
What happens if repeated violations are committed?
> Repeated violations of the same or similar nature will result in progressively stricter penalties. Depending on the severity of the violation, a permanent ban may be applied immediately without prior warning.
Can accounts other than the offender's own also be penalized?
> If repeated violations are detected from the same access environment (device, network, etc.), or if a connection to a violation is confirmed even without direct involvement, other related accounts may also be subject to penalties.
Are Creators such as streamers and YouTubers subject to the same penalties?
> Creators are subject to penalties under the same standards as regular players. In fact, if a violation is produced as content and spread to a wider audience, a higher level of action may be applied in consideration of the influence involved.
Is simply uploading a video of a bug or error subject to penalties?
> Creating or distributing content that exploits bugs or errors for unfair gain, or that provides information on or spreads such exploits to other players, may result in penalties. Simple reports or shares made for the purpose of reporting an issue are not subject to penalties, and we encourage the submission of reports through official channels.
What happens to items or currency obtained through illegitimate means?
> They will be reclaimed. If they have already been used, they may be reclaimed as substitute currency depending on current holdings.
If the account is deleted and a new one created, will the penalties be reset?
> Even if the penalized account is deleted and re-registered, the remaining penalty period may be carried over and applied to the new account.
How can a penalty be disputed?
> A dispute (appeal) can be submitted through Customer Service. Please note that verification may be difficult once the retention period for the penalty basis data has passed, so we recommend submitting any appeals as soon as possible.
Why are the exact penalty criteria (such as the number of days) not made public?
> If specific criteria were disclosed in detail, it could lead to cases where players exploit the information to evade penalties or repeatedly commit violations while staying within the defined thresholds. To maintain a fair gaming environment, we provide guidance based on key judgment factors and representative examples.
*For more details, please refer to the General Restriction Policy, which has been added to the bottom of the main page on our website.