| Error Code | Action Required |
| 0xE3010502 |
- Delete the NGService file from the game installation folder and reinstall it. - Perform a game launcher integrity check. |
| 0xE3010503 | If a Nexon Game Security popup appears during game startup, click 'Yes' and then run the game. |
| 0xE3010504 | Verify the Integrity of game files |
| 0xE3010505 |
- Delete the NGService file from the game installation folder and reinstall it. - If the issue persists, submit a 1:1 inquiry along with the NGS log file. |
| 0xE3010507 | |
| 0xE3010508 | |
| 0xE3020101 | |
| 0xE5000104 | |
| 0xE3010509 |
- Allow the BlackCipher folder in your antivirus or firewall settings, then try running the game again. - Delete the NGService file from the game installation folder and reinstall it. - Verify Integrity of game files |
| 0xE5000103 | |
| 0xE5000105 | |
| 0xE5000109 | |
| 0xE5000101 |
Please add exceptions for both game folder and BlackCipher folder and then try running it again |
| 0xE5000102 |
- Delete the NGService file from the game installation folder and reinstall it
1. Location of NGS log files
2. If the issue continues to occur despite this, please attach the NGS log files when submitting your inquiry.
3. How to Submit an Inquiry
- Please send a ticket with the file attached https://global.support.tfd.nexon.com/
- Verify Integrity of game files
1. Please click on the properties.
2. Click on the Verify integrity of game files button.
- How to exclude items in Windows Defender