We have a "Purchase Recovery" system in place to recover your items if an error has prevented you from receiving your purchased items.
Please close The First Descendant client completely and reconnect to check again.
If you haven't received the purchased item even after some time has passed since reconnection,
please contact us by filling in the details below and we will get back to you after checking it.
[Required Information]
1. Purchase date/amount:
2. Purchased item:
3. Payment number:
*(Nexon) 'Payment History' in the top right corner of the product purchase screen → Enter the 6-digit 'Payment number (Order number)'
*(Steam) Enter the 'Transaction ID' in the Steam launcher or the 19-digit 'Receipt number' in the email
4. Error description: