If you've purchased paid in-game currency on the Nexon or Steam platform,
please contact us with the payment-related information and we'll provide assistance after checking it.
[Required Information]
1. Payment date:
2. Payment amount:
3. Purchased item:
4. Payment method (ex. mobile microtransaction, PAYCO, Kakao Pay, etc.):
* In case of a mobile microtransaction, please state if the mobile carrier/number has changed after purchase:
5. Payment number (6 digits):
*(Steam) Enter the 'Transaction ID' in the Steam launcher or the 19-digit 'Receipt number' in the email
6. Reason for cancellation:
For console platforms, please contact the respective support below.
[Go to Xbox Support]
[Go to PlayStation Support]
[Notes]
- You may cancel a purchase of Caliber (paid in-game currency)
within 14 days of purchase if the product has not been claimed.
- Mobile phone payments that fall under the situations below cannot be cancelled and may only be refunded.
* You ported your number to another carrier after making the payment
* You submitted the cancellation inquiry after 4 pm on the day before the last business day of the month in which the payment was made