When starting The First Descendant, a security program will also automatically start.
If the security program detects an unauthorized program,
the game may be shut down.
If the game continues to be shut down after a certain period of time,
please check and remove any unauthorized programs.
[Start] > [Control Panel] > [Uninstall a Program] > [Select Unauthorized Program] > [Uninstall]
delete the folder where the unauthorized program is installed.
If the issue persists after deletion,
please submit an inquiry with the information below. We will check thoroughly before getting back.
[Required Information]
1. Account name: SteamProfileName#(4-digit random number)
2. An in-game screenshot confirming your account name
3. Error message: (Please provide the entire error message)
4. Presence of unauthorized programs on the PC: O or X (e.g., macro, unauthorized programs)
5. Error occurrence date: (If it occurred previously, please include the previous dates as well)
6. If the error persists, please include the file below when submitting your inquiry.
- Path: Game installation folder - BlackCipher
- NGClient64.log / BlackXchg.log / BlackCall64.log / BlackCipher64.log