When you experience problems playing games on your Xbox, such freezing or not starting,
you can follow the steps below to resolve them.
1. Check for known issues
2. Restart the game
3. Power cycle your console
4. Test your network connection
5. Try using a different profile
6. Remove and re-add your profile
7. Clear the local save and resync with the cloud
For more information on each troubleshooting step, please visit the Xbox website.
[Go to Xbox FAQ]