1. Go to Downloads/Uploads in the control center and select the download. Select Pause and Resume to restart.
2. If you’re still having issues, select Cancel and Delete to delete the game from the download list. Find the game in your Game Library and try again.
[Find and download games]
3. Check the PSN status page. If you see any alerts, wait until the service is up and running and then try again.
[PSN status]
4. Check that your console has the latest system software installed. Go to Settings > System > System Software > System Software Update and Settings.
[Update PS5 console system software]
Check you have enough storage space for your game. To find the required space for the game, go to your Game Library, select the game > … (more) > View Product. The minimum free space appears on the right of the screen. To see the available storage on your PS5 console, go to Settings > Storage.
[Manage PS5 console storage space Find and download games]
Turn on your console in Safe Mode and select Clear Cache and Rebuild Database to create a new database of all content.
[Safe Mode on PS5 consoles]
For more information on each troubleshooting step, please visit the PlayStation website.
[Go to PlayStation FAQ]